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ReShape Method is a personalised coaching app that combines hormone-aware nutrition planning, daily tracking, session booking, and direct communication with your coach — all in one place. It's designed for members of ReShape Club in Suffolk and Essex.

Accounts are created by your coach during onboarding. You'll receive an email with your login details once your membership is activated. If you haven't received your credentials, contact your coach or email us at support@reshape.fit.

Open the Train tab in the app, browse available sessions for the week, and tap "Book" on the session you'd like to attend. Your booking uses a session token from your membership allocation. You can cancel up to 24 hours before the session for a token refund.

Your coach sets personalised macros based on your body composition, goals, and hormonal profile. The Eat tab shows your daily meal plan with specific macro targets that adjust based on training and rest days. Some plans use carb cycling, where carb targets vary by day type.

The daily tracker lets you log key health metrics each morning and evening — sleep quality, water intake, meals eaten, steps, supplements, and mood. Your coach uses this data to monitor your progress and adjust your plan. Consistent tracking is required to unlock plan progression.

Tap the Chat tab to access your direct messaging channel with your coach. You can send text, voice notes, images, and documents. Your coach typically responds within a few hours during business hours.

You can cancel a booking up to 24 hours before the session starts and your token will be refunded automatically. There's also a 5-minute grace window after booking if you need to change your mind immediately. Cancellations within 24 hours of the session are non-refundable.

Tap "Forgot password?" on the login screen and enter your registered email address. You'll receive a password reset link. If you don't receive the email within a few minutes, check your spam folder or contact support@reshape.fit.

Try closing and reopening the app. If the issue persists, check your internet connection, then try logging out and back in. If you're still experiencing problems, email support@reshape.fit with a description of the issue and a screenshot if possible.

Your membership is managed directly by your coach. To make changes to your plan, pause your membership, or discuss cancellation, message your coach through the app or contact us at support@reshape.fit. Billing is handled through our secure payment system.

You can request full account deletion by emailing support@reshape.fit. We will delete all your personal data, tracking history, and account information within 30 days of your request, in accordance with GDPR and applicable data protection regulations.